Customer relations, complaints and feedback
Independent Resident Complaints Panel
Once you have exhausted the internal complaints process you may ask the Independent Resident Complaints Panel to look at your complaint and provide an impartial view on how it has been handled by Anchor.
Find out moreResident satisfaction surveys
We continuously scrutinise the services we provide and survey our residents to better understand your views about us, what we’re doing well and where we can improve.
Find out moreRelated information
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Resident communication options
Find out about the different options we have available to help make it easier for residents to access communications from us and how to let Anchor know your communication preference.
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Independent Resident Complaints Panel
The Independent Resident Complaints Panel is made up of residents from rented and leasehold locations and can provide an impartial view on how a complaint has been handled by Anchor.
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Resident satisfaction surveys
We continuously scrutinise the services we provide and survey our residents to better understand your views about us, what we’re doing well and where we can improve. Find out more.
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Resident involvement
Find out about the different ways residents can get involved in shaping policies and improving the performance of services provided across Anchor.