Hazel End care home

There have been quite a few changes in caring and other staff, but seem to have gone through smoothly without affecting residents. Continuity of staff and routines is of paramount importance to residents suffering from Dementia/Alzheimer's conditions, and this has been handled by management and care staff most admirably. Thank you

This care home has been fantastic for my mother. She has her every wish granted, by just clicking the call button around her neck. The home always is very caring, both for my mother and myself They are very aware it's not easy for the family either. Unfortunately, my mum isn't interested in participating in the entertainment that is organised. How… Read moreever, from what I've seen, it always looks enjoyable and gives the residents a lift to be together.

My mother has been a resident of Hazel End for nearly two years. The surroundings, both internally and externally, are lovely and spacious. The total ambience is very friendly and welcoming. The food is plentiful, with lots of healthy options. The entertainment and social activities are regular and well organised. But by far the best asset of this … Read morecare home is the staff. They go out of their way to make us feel part of a big family. They are caring and kind towards the residents (some of whom can be rather challenging), and efficient in carrying out their duties. I would love to mention staff individually in this review but would end up mentioning all of them! The manager should be proud of herself for leading such a fabulous team. I regularly recommend this care home to friends and acquaintances and will continue to do so.

After these initial few weeks, Mum seems to have settled into a happy, safe place. She's making friends and interacting well with staff all of whom have been welcoming and helpful. It's lovely to see Mum smile again.

My 2 months in this care home have been favourable, especially due to the help from the staff members. The guidance and health care has been very very supportive and personal to me. I have enjoyed the activities with the rest of the members of staff and residents here. The quality of the facilities available adds to the overall enjoyment of my tim… Read moree here. It's a very nice home to stay in.

My father moved into Hazel End in September last year and as he was 99 and still living independently, we had started looking at the possibility of him moving into a care home and when a room became available, we were not going to let the opportunity pass him by. At first, he didn't want to stay (I believe he was home sick sadly), but this was not… Read more the case for long and gradually he has become part of the Hazel End family. He has so many friends there, both residents and staff and once more, he is somebody and not just an old man living on his own. He loves the exercise classes there, adores his cheeky chats with the staff and is so happy with the folk who he shares a table with at meal times. We are convinced that if he hadn't made this move, that he would not longer be with us, but he is and he is absolutely thriving and looking forward to turning 100 in a couple of days. We cannot thank the staff enough, for their kindness, compassion, patience and professionalism, you're amazing.

The home has stimulated my dad and kept him going for the last couple of years but it's the little things that have stopped me give excellent all round. I've had to remind cares on more than one occasion to do things that I don't find acceptable.