Existing residents
Manage your payments
There are a number of ways that you can make a payment. You can find all of the options listed here.
Read moreReport a repair
Find out how to report a repair, how they are catergorised and the timescales you can expect for work to be completed.
Report a repairCustomer relations, complaints and feedback
Contact the Customer Relations team and learn about our complaints policy and procedure here.
Get in touch
Anchor Resident Support Fund
As the current cost of living crisis continues, we’re aware of the pressures people are facing and the impact it’s having on those that live with us. On this page you’ll find more about the support available to those living with us.
Read moreFree impartial advice from Be Wise
If you would like to talk to someone about how to make the most of your money, our free Be Wise service is available to all Anchor residents. Our experienced advisors can discuss and offer practical assistance with everything from benefit entitlements to saving money on utilities.
Find out moreAbout your home and community
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![Resident publications]()
Resident publications
We produce a selection of publications to keep people living with us up-to-date, such as Life magazine, our Handbooks and Annual Review for Residents.
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![Resident communication options]()
Resident communication options
Find out about the different options we have available to help make it easier for residents to access communications from us and how to let Anchor know your communication preference.
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![Anchor on Call emergency care]()
Anchor on Call emergency care
At Anchor we understand that your peace of mind is paramount, Anchor on Call is our emergency call service monitored 24-hours a day.
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![Directory of housing locations with guest rooms]()
Directory of housing locations with guest rooms
Many Anchor locations offer a guest room that can be used by Anchor residents. Learn more about Anchor retirement properties with guest rooms and explore our full guest rooms directory.
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![Anti-social behaviour]()
Anti-social behaviour
We believe all residents are entitled to enjoy their home in peace, free from anti-social behaviour. This page explains what to do if you are experiencing a problem.
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![Hate crime]()
Hate crime
The population of any Anchor location is multi-generational and diverse. This page explains how to report hate crimes to Anchor and how Anchor supports residents.
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![Domestic abuse]()
Domestic abuse
We recognise that those experiencing domestic abuse should be provided with dedicated and continued assistance where necessary and wanted. Find out how residents can report domestic abuse to Anchor.
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![Housing Standards]()
Housing Standards
Information about Anchor’s obligations under the Decent Homes Standard and Homes Fitness for Human Habitation Act 2018.
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![Right to Manage]()
Right to Manage
In this page we share information for Anchor leaseholders about the qualification requirements and process to follow if you wish to exercise the Right to Manage (RTM).
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![Transfers and mutual exchange]()
Transfers and mutual exchange
We know that where you want to live and your circumstances can change over time. Find out more about transfers and mutual exchange opportunities available to residents living in Anchor rented housing.
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![Ending your tenancy]()
Ending your tenancy
To end your Anchor rented housing tenancy you must use one of the methods explained here and let us know in writing at least one calendar month before you leave.
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![Selling your Anchor home]()
Selling your Anchor home
Nearly all leases and transfer documents allow you to sell your home on to another private individual with our approval. Find out more about selling your home and using Retirement Homesearch here.
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![Meeting your changing needs]()
Meeting your changing needs
Anchor understands the challenges we all face as we get older. As a valued customer you can be assured that should your needs change in future we will be on hand to offer you help and advice.
Learn more about our Be Well services
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![Be Well resident wellbeing services]()
Be Well resident wellbeing services
Find out about our range of resident wellbeing services supporting you to stay active, healthy and feel part of your retirement communities.
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![Be Digital]()
Be Digital
Residents can receive free support on all things digital through our Be Digital programme. Find out about our network of Digital Volunteers and the training and resources available to you.
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![Be Active]()
Be Active
Our Be Active wellness and movement programme offers residents a range of free resources to support you in taking care of your health and wellbeing. Find out more.
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![Be Skilled]()
Be Skilled
Be Skilled is our exclusive online learning resource for people living with us who wish to expand their knowledge. Find out more about our range of free courses.
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![Be Connected]()
Be Connected
Be Connected supports and encourages our residents to connect and engage with others through a variety of initiatives that looks to combat loneliness and reduce social isolation.
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![Be Wise services]()
Be Wise services
Our Be Wise services offer free and confidential advice to all Anchor residents and colleagues on a range of topics to make the most of your money.
Location Phonebook
Find the direct telephone numbers for all our housing locations and care homes in the Phonebook.
Use the phonebookBe Involved
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![Resident involvement]()
Resident involvement
Find out about the different ways residents can get involved in shaping policies and improving the performance of services provided across Anchor.
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![Residents' Council]()
Residents' Council
The Residents' Council is made up of engaged residents who work with us collaboratively to improve and develop services and hold Anchor to account.
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![Scrutiny Panel]()
Scrutiny Panel
The Scrutiny Panel is made up of engaged residents whose role is to ask the questions, review the services and make recommendations to improve the services provided by Anchor.
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![Resident satisfaction surveys]()
Resident satisfaction surveys
We continuously scrutinise the services we provide and survey our residents to better understand your views about us, what we’re doing well and where we can improve. Find out more.
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![Loving Later Life Awards]()
Loving Later Life Awards
Our Loving Later Life Awards recognise those residents who make a real difference at their Anchor location.
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![Anchor's community grants]()
Anchor's community grants
Our community grants support initiatives that improve the quality of life for residents across the country. Find out how to apply for grant funding or join the Community Grants Panel here.
