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  • Resident publications

Resident publications

We produce a selection of publications to keep people living with us up-to-date with what’s happening across Anchor. 

Resident Handbook

Our handbooks provide people living with us with all the information they may need about their home. Your handbook should always be read alongside your tenancy agreement/lease/transfer document. You can read the current handbooks here:

Resident handbook - rented properties (last updated Jan 2024)

Resident handbook - homeownership (last updated Jan 2024)

Life

Life, our magazine for those who live with us, covers topics including:

  • Anchor updates – information and updates about changes within Anchor that may affect those living with us
  • Community and involvement – what’s happening at our retirement communities and how to get involved in Anchor activities
  • Outside of Anchor - what's happening in the wider world that might affect or be of interest 

Feedback from our residents helps shape how Life looks and what we include and we regularly provide a form for feedback on the magazine. 

Read the latest edition of Life magazine 

Annual Review for Residents

Annual Review for Residents 2024

Our Annual Review for Residents gives a summary of how well we’ve delivered our services over the last financial year and some of the improvements we’ve made since the previous report. Residents are involved in helping to decide the content, as well as the look and feel of the reports.

In this video Anchor Chief Executive Sarah Jones talks through key aspects of our latest Annual Report and Accounts, and Annual Review to Residents.

 

Annual Review for Residents 2023

Helpsheets

We also produce a number of resident helpsheets that give more detailed information on a range of specific topics. These are available to all residents through your local manager. If you don’t have your local manager’s number to hand, you can find it by searching for your location in our Phonebook.

Phonebook
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Anchor Publications

Read Anchor's key publications including our Annual Report, Business Plan, Sustainability Strategy and a range of financial and resident focused reports.

Find out more

Related information

  • Resident communication options

    Resident communication options

    Find out about the different options we have available to help make it easier for residents to access communications from us and how to let Anchor know your communication preference.

  • Language support service

    Language support service

    Anchor utilizes the skills of our diverse workforce to provide a language support service to help improve communication with our customers who don’t speak English as a first language.

  • Resident involvement

    Resident involvement

    Find out about the different ways residents can get involved in shaping policies and improving the performance of services provided across Anchor.

  • Diversity and inclusion

    Diversity and inclusion

    Anchor ensures that dignity and respect are central to the way we work, and that the unique contributions of our colleagues and residents are valued and celebrated.

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Award 2024 - Top 20 care home group carehome.co.uk
We are a living wage employer
Inclusive employers standard gold accreditation 2023
RSPC pawprints housing award 2024 platinum
House proud pledge plus
Menopause friendly
Diversity network accreditation
For people not profit - NCF
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